Shipping Policy

Thank you for shopping with Winnie & Lu. We carefully package every order to ensure it arrives safely and ready to enjoy.

Shipping Rates

Winnie & Lu currently ships within the United States only. We offer shipping to the contiguous 48 states, Alaska, and Hawaii. At this time, we do not ship to U.S. territories, APO/FPO military addresses, or international destinations.

Contiguous United States (48 states)

• Complimentary standard shipping on all orders.

Alaska & Hawaii

• Standard shipping is available for a flat rate of $8 per order.

Order Processing

Orders are typically processed within 1–3 business days. Orders placed on weekends or holidays will begin processing on the next business day.

During product launches, promotions, holidays, or other periods of high order volume, processing times may be slightly longer. If there is a significant delay in shipping your order, we'll notify you by email.

Need your order by a specific date? Please contact us before placing your order. We offer expedited shipping upon request, subject to carrier availability. Customers are responsible for any additional shipping costs beyond our standard shipping rates.

To arrange expedited shipping, email support@winnieandlu.com or send us a direct message on Instagram at @winnie.and.lu.home before completing your purchase.

Shipping Times

Once your order has shipped, estimated delivery times are:

• Contiguous U.S.: 3–7 business days

• Alaska & Hawaii: 5–10 business days

Please note that delivery estimates are provided by the shipping carrier and are not guaranteed. Severe weather, holidays, and other circumstances outside of our control may affect delivery times.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with tracking information so you can follow your package's journey.

Shipping Address Accuracy

Please review your shipping address carefully before placing your order. Winnie & Lu is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping information provided at checkout.

Lost or Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery at support@winnieandlu.com. To help us resolve the issue as quickly as possible, please include:

• Your order number

• Photos of the product

• Photos of the shipping box and packaging

If your package appears to be lost in transit, please contact us and we'll work with the shipping carrier to help locate your package and determine the appropriate next steps.

Questions?

We're always happy to help.

Email: support@winnieandlu.com